Cancellation Policy

CANCELLATION

Kindly keep in mind that our products are customized and manufactured under market demand, thus, there are not always available items. Once an item is being printed, It is for you only.

After placing an order yet you need to make a change or cancel it, you must contact us via email at support@furtureprints.com within 12 hours. Out of the time, we will not be able to cancel/change your order because of the production time.

Please note that any orders that have already been produced or moved to the shipping phase cannot be modified or canceled.

What is your warranty policy?

We use industry-leading machines and the best in the world coating and finishing process, this allows us to stand behind our product. We offer across our product lines a satisfaction guarantee. If for any reason you are not happy with your purchase, we will do everything we can to get that smile back on your face. We want you to feel at ease and be confident that the product that you would be receiving would be world-class and an absolutely stunning piece of art.

Products are warranted against defects of materials and workmanship. Any product found defective will be replaced without charge when the product is returned to us. Please email us (support@furtureprints.com) with submitting all evidence to clarify product error (the photos of product error and shipping label). After reviewing, we will notify you of the next steps. Without proof of defect/purchase, the item cannot be replaced. This warranty applies only to new products sold at retail value and to the original purchaser within 30 days after your item is received.

Our warranty does not cover:

Fabric tearing or ripping by sharp or foreign objects;

Damage from animal chewing;

Fabric fading due to hanging in inappropriate conditions such as rainy, mold, damp room

Damage caused by abuse, misuse, flood, fire, earthquake, or other external causes.

Please note:

Furtureprints reserves the right to reject any case that does not fulfill any of the above-stated requirements.

Furtureprints
 reserves the right to amend this policy at any time.