Return & Exchange Policy

RETURN & EXCHANGE POLICY

Kindly keep in mind that we produce on demand. Once an item is being printed, it is for you only and not be used for any other purpose.
Due to hygiene reasons and the fact that our products are made-to-order, we will choose to exchange or refund items when an item you received has a major problem listed below:

  • Significantly different from the description or sample was shown to you
  • Damaged or defective due to the fault of our factory or the carrier
  • Not what you ordered or part of the order is wrong
  • Other errors caused by our production/system/carrier

* Please contact our Customer Service Team via support@furtureprints.com, including the following information.

  • Order number
  • Video or photo of the faulty product and shipping label (required)

The items should be photographed on a flat surface, with the tag and error displayed. The photo must show the defective detail or damaged area of the item. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments. Upon verification, we will send you a replacement at no charge, no need to return the defective ones.

In case we request item(s) to be returned to us, we will issue a refund or send a replacement immediately when

  • Your items meet the requirements of our refund policies
  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If you choose to return your order without our Customer Service Team and it does not meet all of our requirements, it will not be eligible for a refund or replacement, and the item will be forfeited. Please contact our Customer Service Team for further instructions.

FURTUREPRINTS RESERVES THE RIGHT TO REJECT ANY CASE THAT DOES NOT MEET ANY OF THE ABOVE-STATED REQUIREMENTS