All requests please send to email firstname.lastname@example.org and we will make it right by offering you a replacement or refund.
Requests for return/refund or exchanges must be made within 7 days of the date you received the order and last 30 days only. If 30 days have gone by since your purchase, we do not assist you with a replacement or refund. Personalized items cannot be exchanged as we do not stock them. Sale items will not be accepted in return.
1. We will give a full refund or send you a replacement if your order meets the problems below.
- Your order has been canceled eligible following to the Cancellation policy
- You did not receive your product within 30 business days since the date you placed your order
- Printed products are not clear, blurred
- Not what you ordered or part of the order is wrong
- The product has the wrong size or color as described.
- Other errors caused by our production/system/carrier
Kindly keep in mind that advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.
*Please contact our Customer Service Team via email@example.com, including the following information.
- Order number
- Video or photo of the faulty product and shipping label (required)
The items should be photographed on a flat surface, with the tag and error displayed. The photo must show the defective detail or damaged area of the item. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.
The Customer Service Team will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate. If we request item(s) to be returned to us, we will send the qualified refund or replacement to you after receiving the return.
2. After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by us within 07 business days of refund confirmation. Our Customer Service Team will confirm the details with the order on your email and we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain amount of days, depending on your card issuer policies.
3. We DO NOT accept returns or process refunds if:
- The item(s) is printed as ordered, but you “changed your mind”. We print on demand and therefore cannot accept returns with that inquiry.
- The return request is not viewed and approved by our team before you send the item(s) back.
- The item(s) have been worn or washed.
- The item(s) have been altered in any way or if they do not have the original tags.
- We typically do not accept refunds or returns due to customers' mistakes such as incorrect selection of sizes, designs, colors, invalid shipping address, etc. Please review your order carefully before you check out to ensure your order is correct.
- We will not accept the refund request if customer does not like our material.
- The item(s) was a “Final Sale,” such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc, and utilized a promo code.
Return shipping address: 1291 North Post Oak, Suite 170 Houston, TX 77055, United States
Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.
The time of receiving your replacement item is the same as the time of shipping new products.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.
FURTUREPRINTS RESERVES THE RIGHT TO REJECT ANY CASE THAT DOES NOT MEET ANY OF THE ABOVE-STATED REQUIREMENTS